What's inside

Now in its 10th year, CGI’s annual financial consumer survey provides key insights into the expectations and mindset of consumers in retail banking. Based on the views of 2,600+ respondents across 11 countries, the report includes consumer sentiments on key topics such as innovation, satisfaction levels, and service price mix.

A new addition to the survey is a focus on environmental, social, and governance (ESG) progress in retail banking. The results reveal a growing consumer expectation that banks become more environmentally and socially responsible in areas like sustainable finance and other components related to ESG. In fact, consumers’ heightened awareness of ESG already is reflected in their investment choices, a shift that will motivate banks to accelerate their response.

Download the report to better understand the needs and desires of today’s financial consumers.