On September 10, 2014, Salesforce made a security change that may be affecting your users. If Users have been reporting the following errors with their Salesforce 1 Mobile App (iOS and Android), Salesforce for Outlook, Connect for Outlook or Office and Chatter Desktop, then you will need to modify a Profile setting in your org:
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“API_Currently_Disabled: API is disabled for this user”
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“Failed to login to Salesforce.com. An error occurred while attempting to contact Salesforce.com”
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“An internal server error has occurred while processing your request”
What do you need to do?
For affected Users, you need to enable the setting “API Enabled” on their Profile.
Why?
During a security review, Salesforce discovered that Users were given broader API access than expected based on their Profile setting. This could allow Users to access records that are inconsistent with their security permissions.
A full description of the changes, behavior scenarios and instructions can be found in Salesforce Knowledge Article # 000199627
